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CaitlinHaire
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Member since ‎Aug 11, 2022
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    3
  • Upvotes Given
    15
  • Upvotes Received
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  • Ideas
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Caitlin Haire

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SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
CaitlinHaire
Participant
April 29, 2024
@mollmann - this is actually GREAT for my purposes. Thank you SO much for pointing it out. Only other thing I'd love to see in this is a comparison...read more
SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
CaitlinHaire
Participant
April 29, 2024
@mollmann - this is actually GREAT for my purposes. Thank you SO much for pointing it out. Only other thing I'd love to see in this is a comparison...read more
CaitlinHaire on November 06, 2023
Bulk edit drafts in Social Media
Would love to be able to bulk edit drafts of social posts across all platforms that have been saved, much like you can bulk create posts across all platforms. For some reason, once a post has been saved, you have to go into each post individually to read more
Reply Idea Social Media
0 upvote
0 Reply
flippyfloppies on September 01, 2020
Freeze the first column (with contact or company name)
There have been a lot of posts asking to freeze the first title row, but I'm surprised there's not more requests for freezing the first column, like you often do in Excel. Right now, I can edit the columns available to view under table actions ( read more
Reply Idea Contacts & Companies
150 upvotes
94 Replies
CaitlinHaire
Participant
June 01, 2023
Yes! This would make a HUGE difference in the usability! I'm constantly making sure I'm on the right row, etc. First column should always be frozen, ...read more
Voytek on February 04, 2020
Adding hyperlink into social media post
It would be great for any marketing team to be able to add hyperlinks to different social media posts (e.g. LinkedIn, Facebook, Twitter). After taking a look at some documentation, it seems like the ability to add a hyperlinks on social post is n read more
Reply Idea Social Media
73 upvotes
10 Replies
CaitlinHaire
Participant
May 16, 2023
Yes, would LOVE to see this! I feel like people are a lot more hesitant to click a link when it looks like its tracked as well...
estebbins on July 05, 2019
See deals in a calendar view
*Submitting on behalf of one of our users* It would be great to have deals be visible in a calendar view. A calendar view for deals in the pipeline with a drop down menu on the side for the deal stages that allow you to see a similar view of read more
Reply Idea Deals
59 upvotes
26 Replies
CaitlinHaire
Participant
March 14, 2023
Yes! This is strongly needed in on our end... To be honest, surprised that this does not exist?
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