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GOFarrell
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Georgia O'Farrell

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GOFarrell on November 25, 2024
Ticket Status Automation Not Working
Has anyone else noticed that the ticket status automation isn't working? We have SLAs to change statuses when a customer responds to our support team or when our support team responds to them, but it seems to not be working this morning. We have to read more
Reply Discussion Tickets Workflows
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GOFarrell
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October 22, 2024
Reply to Track usage of snippets
The only way we have to track support ticket topics is by using categories & subcategories; however, this is a pretty broad breakdown, especially...read more
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