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Darythe
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Member since ‎Jul 27, 2022
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  • Upvotes Given
    17
  • Upvotes Received
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SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
231 upvotes
32 Replies
Darythe
Contributor
September 02, 2022
This is definitely something we need as well, I hope this gets considered by the HubSpot Development Team! @RRDoerr
CHimmi on January 17, 2022
New to the Service Onboarding community board? Introduce yourself here ⬇️
One of the best ways to learn is by doing and sharing with other new HubSpot Service Hub users, just like you. That’s why we’re so excited about this space to learn and grow better together! To get started, say hello and introdu read more
Reply Discussion
2 upvotes
18 Replies
Darythe
Contributor
September 02, 2022
I work in client success as the tech lead for a small software company - I hope to meet new people and learn alongside other HubSpot users!
TWL on April 26, 2022
Pop-up Alerts Needed in Tickets and Company Objects
Who : Service Hub - Support tickets What is the goal? : To be alerted of important information before proceeding with a service. Added Value: Alert stakeholders of busniess critical infomation The Idea: We need warning messages read more
Reply Idea Activity Feed Contacts & Companies Tickets User Notifications
40 upvotes
14 Replies
Darythe
Contributor
August 23, 2022
Excellent example, KHarrel! Another scenario: - A client calls because they need to ensure a specific former employee (as of right then) was not able...read more
TWL on April 26, 2022
Pop-up Alerts Needed in Tickets and Company Objects
Who : Service Hub - Support tickets What is the goal? : To be alerted of important information before proceeding with a service. Added Value: Alert stakeholders of busniess critical infomation The Idea: We need warning messages read more
Reply Idea Activity Feed Contacts & Companies Tickets User Notifications
40 upvotes
14 Replies
Darythe
Contributor
August 23, 2022
Excellent example, KHarrel! Another scenario: - A client calls because they need to ensure a specific former employee (as of right then) was not able...read more
CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
92 upvotes
45 Replies
Darythe
Contributor
August 02, 2022
I see many users saying this has been a pain and without a resolution in sight, I am wondering what you do to manage issues? Is it necessary to assig...read more
novidtech on October 13, 2020
Ability to customize the auto response email from a form submission
Hi, I want to put forward a suggestion for the ability to customize the auto-response email from a form submission. I think it would be great if I could customize the email based on standard customisation techniques using HTML and CSS Regards, read more
Reply Idea Forms
1 upvote
1 Reply
Darythe
Contributor
August 02, 2022
It would great to have access to HTML formatting throughout. Great idea!
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