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efaria
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Member since ‎Jul 19, 2022
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  • Upvotes Given
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  • Upvotes Received
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Ellen Faria

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efaria on December 28, 2022
First Time to Respond in Working Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
Reply Discussion Enterprise
38 upvotes
10 Replies
efaria
Participant
December 29, 2022
Thank you for the recommendation, I've posted this is an idea within the forum. Happy New Year!
efaria on December 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
Reply Idea Tickets
86 upvotes
18 Replies
Solved
efaria on December 28, 2022
First Time to Respond in Working Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
Reply Discussion Enterprise
38 upvotes
10 Replies
efaria
Participant
December 29, 2022
Thank you for the recommendation, I've posted this is an idea within the forum. Happy New Year!
NZawadzki on January 26, 2022
Allowing averages for the Custom Feedback Surveys
Hello, the custom feedback surveys and custom reporting do not have averaging analytics. To interpret results, we must create a custom report, export the datasheet and add averages manually on excel. To increase efficiency, it would be fantastic if read more
Reply Idea Feedback Surveys
32 upvotes
9 Replies
efaria
Participant
July 19, 2022
It would be great if HubSpot was able to add an average happiness score per client, for example, a client submits 10 positive survey responses, happi...read more
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