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RRDoerr
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Member since ‎Jul 14, 2022
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RRDoerr on August 04, 2022
Rich Email Templates for Service Hub
In the Professional Service Hub, we are wanting to have "pretty" email templates to send as auto-confirmation that a Ticket was recevied. I understand these templates are the bread & butter of what make HubSpot's Marketing platform great, but Se read more
Reply Idea Tickets
5 upvotes
1 Reply
CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
92 upvotes
45 Replies
RRDoerr
Member
August 02, 2022
REALLY difficult to get used to working without a collision alert. When working exclusively out of Tickets, twice today, I've assigned myself a ticke...read more
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