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RRDoerr
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Member since ‎Jul 14, 2022
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Randi Doerr

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jditmer0 on May 29, 2024
Instead of placing our bookmarked items within a main menu item labled "bookmarks", show our bookmarks as selectable main menu items, this way we can access our bookmarks with only 1 click. Most users only work with 2-4 submenu items, so if we could read more
6 upvotes
1 Reply
Member
June 24, 2024
100% agree! As it is today, the only value I find in the Bookmark in the navigation area is that I don't have to remember which area my most accessed...read more
RRDoerr on August 04, 2022
In the Professional Service Hub, we are wanting to have "pretty" email templates to send as auto-confirmation that a Ticket was recevied. I understand these templates are the bread & butter of what make HubSpot's Marketing platform great, but Se read more
5 upvotes
1 Reply
CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
95 upvotes
46 Replies
Member
August 02, 2022
REALLY difficult to get used to working without a collision alert. When working exclusively out of Tickets, twice today, I've assigned myself a ticke...read more
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