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DMcCaskill
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Membro desde ‎jul 5, 2022
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Donald McCaskill

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DMcCaskill on Janeiro 03, 2024
Threading email replies in a ticket based on ticket rather than message ID
The desired behavior is for any emails sent to a customer from a ticket should have all replies from that customer threaded to the same ticket. When I spoke to Hubspot support on this issue, they said the message ID was determined by the original Leia mais
Responder Idéia Marketing Emails Tickets
10 avaliações positivas
2 Respostas
Solucionado
MMahmoud70 on Outubro 13, 2022
Export Line Items
Hi there, I would like to export the entire list of our Line Items Record ID and a custom property. I can tell there is no option to export Line Items for time being. However, I tried exporting them via Reports. But, the reports doesn't show Record Leia mais
Responder Discussão CRM Deals Professional
5 avaliações positivas
5 Respostas
DMcCaskill
Participante
Novembro 01, 2023
The link for the tool no longer is active - goes to a "That page is nowhere to be found" error.
louischausse on Maio 05, 2022
Add the ability to hide fields in custom feedback surveys
That would be super useful to prepopulate some values that we don't want the user to populate manually or to create associations (i.e. a ticket ID pass through a URL parameter)
Responder Idéia Feedback Surveys
55 avaliações positivas
7 Respostas
DMcCaskill
Participante
Setembro 19, 2023
I either need to have a way to add query strings or UTM parameters to a feedback survey as a hidden field, or add feedback survey question types into...Leia mais
FMaher on Janeiro 22, 2023
Fix user permission report/export to reflect actual permissions.
Currently I need to maintain a spreadsheet separately to HubSpot that contains a list of all HubSpot users, and the user permissions they do and don't have. This is because the existing 'export' of user permissions is woefully inadequate. The report Leia mais
Responder Idéia
2 avaliações positivas
2 Respostas
DMcCaskill
Participante
Maio 03, 2023
We have a complex permission schema to support data privacy segregation across teams. Having the ability to report on the permission sets created, ...Leia mais
bcarter on Novembro 19, 2019
Ticket search to include email content
Currently the search function for tickets only displayes results based on the name of a ticket. Quite often when searching for a ticket/email the title is not known, which leads to frustration. The solution I have found is to search via contact in Leia mais
Responder Idéia Tickets
102 avaliações positivas
29 Respostas
DMcCaskill
Participante
Outubro 04, 2022
Would love to be able to search on associated contact info to the ticket as well!
jenniferlim on Janeiro 25, 2019
Prevent certain Sales users from editing Products
Currently, any user who has a Sales Pro seat is able to edit Products regardless of what permissions they have. I'd like to have more granular permissions for this, as I don't want my users mistakenly editing products.
Responder Idéia Products & Quotes
79 avaliações positivas
28 Respostas
DMcCaskill
Participante
Outubro 03, 2022
Adding on to the above ideas - Need a way to limit visibility of line items or folders in the product library by team or user.
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