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WKite
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Member since ‎Jul 5, 2022
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Will Kite

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BenWestie on July 24, 2020
Tag an entire team (@team)
It would be great to have the ability to tag an entire team within a note on a conversation or ticket. We have several people in our support team, a minimum of 1 person is covering tickets at all times, but we don't always know who this is, the abi read more
Reply Idea User Notifications
79 upvotes
38 Replies
WKite
Participant
January 24, 2023
Yes please add!
WKite on July 05, 2022
Auto-Ticket creation using workflows
Hello I was hoping someone here might be able to help me, the problem I have is with a workflow that is not completing the 'action' part (in this instance, creating a Ticket and assigning it) We are trying to automate incoming emails from cu read more
Reply Discussion Professional Tickets Workflows
0 upvote
2 Replies
WKite
Participant
July 06, 2022
Thanks @karstenkoehler I have actually started from scratch now using your recommendation instead, which works fine, so thank you. I was c...read more
WKite on July 05, 2022
Auto-Ticket creation using workflows
Hello I was hoping someone here might be able to help me, the problem I have is with a workflow that is not completing the 'action' part (in this instance, creating a Ticket and assigning it) We are trying to automate incoming emails from cu read more
Reply Discussion Professional Tickets Workflows
0 upvote
2 Replies
WKite
Participant
July 06, 2022
Thanks @karstenkoehler I have actually started from scratch now using your recommendation instead, which works fine, so thank you. I was c...read more
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