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LMannak
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Member since ‎Jun 28, 2022
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Lizette Mannak

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LMannak on January 20, 2023
Saving drafts in inbox
It would be great if email drafts were automatically saved. I often start an email but need some more information to finish it. I forget about it, and when I come back to it the email is gone and I need to type it all again.
Reply Idea
3 upvotes
0 Reply
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
176 upvotes
45 Replies
LMannak
Member
January 03, 2023
An essential feature for a ticket system. Is there any update on development?
Solved
LMannak on November 10, 2022
Aircall x Hubspot tickets: merging tickets
Hi all! We have recently moved our support to the Service Hub, using the Aircall integration. We currently have it set up, so that any inbound calls (connected or missed) are creating a New ticket. However, customers often call multiple times ab read more
Reply Discussion Professional
0 upvote
2 Replies
rwolupo on September 30, 2020
automatically close chat conversation by time
it would be helpful if conversations can be closed automatically after a certain time if there is no further input
Reply Idea Conversations
49 upvotes
15 Replies
LMannak
Member
July 18, 2022
Would be nice to automatically close conversations after a certain period of inactivity, to keep the inbox clean and tidy. Especially for bot convers...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
LMannak
Member
June 28, 2022
Hi there, wondering if this is something that is picked up in the roadmap in the meanwhile?
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