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Mugyver
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Member since ‎Jun 21, 2022
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bcarter on November 19, 2019
Ticket search to include email content
Currently the search function for tickets only displayes results based on the name of a ticket. Quite often when searching for a ticket/email the title is not known, which leads to frustration. The solution I have found is to search via contact in read more
Reply Idea Tickets
101 upvotes
29 Replies
Mugyver
Member
October 07, 2022
Any updates on this? It is imperative that we be able to search through all tickets for ticket content.
Mugyver on August 01, 2022
Customizable ticket view for customers
The customers view of there tickets should be just as customizable as our own. They should be able to view the ticket properties that we allow. They should be able to see who opened the ticket on their end. They should be able to make changes to fie read more
Reply Idea Tickets
3 upvotes
0 Reply
Mugyver on July 28, 2022
Customer ticket view missing description
Customers/users are able to submit tickets with detailed descriptions, but they are unable to view those description details when drilling into the ticket itself from the CSP. When you have multiple users handling tickets, it is important to be abl read more
Reply Idea Service Tickets
0 upvote
0 Reply
Mugyver on June 21, 2022
Include Company Object data in Ticket Email Notifications Sent Internally
We need to be able to include Company specific data in internal Email notifications sent when a new ticket is opened. Currently you can only include ticket object data. I have already tried to update ticket data with Company data byt copying it ove read more
Reply Idea User Notifications
0 upvote
0 Reply
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