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MelParry
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Miembro desde ‎jun 15, 2022
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Melissa Parry

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MelParry en Agosto 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a Leer más
Responder Conversación Contacts Conversations Tickets
0 Me gusta
5 Respuestas
MelParry
Participante
Septiembre 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry en Agosto 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a Leer más
Responder Conversación Contacts Conversations Tickets
0 Me gusta
5 Respuestas
MelParry
Participante
Septiembre 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry en Agosto 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a Leer más
Responder Conversación Contacts Conversations Tickets
0 Me gusta
5 Respuestas
MelParry
Participante
Septiembre 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry en Julio 19, 2022
Use "Away" to Avoid Conversation Assignment
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat Leer más
Responder Idea Conversations Tickets
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0 Respuestas
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MelParry en Julio 19, 2022
Use "Away" to Avoid Conversation Assignment
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat Leer más
Responder Conversación Conversations Service Tickets
0 Me gusta
1 Respuestas
ZStone en Febrero 18, 2022
Marking Away for Ticket Auto Assigning
For the live chat, support members are able to mark themselves as unavailable or away so they do not get auto assigned a live chat. This is not functionality available for conversations/tickets. If we have it set up so conversations get auto assigne Leer más
Responder Idea Conversations Tickets
3 Me gusta
1 Respuestas
MelParry
Participante
Julio 19, 2022
Yes, this would be great! We do not use the chat functionality in our business right now, but we have customer distros that dump into HubSpot as Conv...Leer más
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