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MelParry
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Member since ‎Jun 15, 2022
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Melissa Parry

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MelParry on August 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
Reply Discussion Contacts Conversations Tickets
0 upvote
5 Replies
MelParry
Participant
September 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry on August 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
Reply Discussion Contacts Conversations Tickets
0 upvote
5 Replies
MelParry
Participant
September 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry on August 18, 2022
Original Sender & Forwarder
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
Reply Discussion Contacts Conversations Tickets
0 upvote
5 Replies
MelParry
Participant
September 13, 2022
The person who forwarded the email is the sales person we want also added to the ticket.
MelParry on July 19, 2022
Use "Away" to Avoid Conversation Assignment
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat read more
Reply Idea Conversations Tickets
0 upvote
0 Reply
Solved
MelParry on July 19, 2022
Use "Away" to Avoid Conversation Assignment
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat read more
Reply Discussion Conversations Service Tickets
0 upvote
1 Reply
ZStone on February 18, 2022
Marking Away for Ticket Auto Assigning
For the live chat, support members are able to mark themselves as unavailable or away so they do not get auto assigned a live chat. This is not functionality available for conversations/tickets. If we have it set up so conversations get auto assigne read more
Reply Idea Conversations Tickets
3 upvotes
1 Reply
MelParry
Participant
July 19, 2022
Yes, this would be great! We do not use the chat functionality in our business right now, but we have customer distros that dump into HubSpot as Conv...read more
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