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LCLaukkanen
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Jun 15, 2022
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  • solutions
    1
  • Replies
    2
  • Upvotes Given
    36
  • Upvotes Received
    24
  • Ideas
    10

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Lotta Laukkanen

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Activity

LCLaukkanen on February 07, 2024
Stop / Pause SLA calculator on tickets in different ticket statuses
When using Hubspot servcie hub on customer service we have different ticket status "waiting for customer" when we have answerd the client, but are just waiting for their replay (if they replay). This effects our SLA score, since we cannot exclude th read more
Reply Idea Dashboards & Reports Tickets
2 upvotes
0 Reply
ParkerShort on November 16, 2022
Provide permissions on quote discounts
Howdy, I'd love to have the ability to restrict discounts on quotes. Specifically the discounts that are across the entire quote (the ones you add at the bottom). Here's the problem with these - We have advanced approval rules built out to route read more
Reply Idea Products and Quotes Workflows
18 upvotes
5 Replies
LCLaukkanen
Participant | Diamond Partner
February 02, 2024
This is critical!
LCLaukkanen on November 29, 2023
Able to edit "Past Feedback" Section on contact´s card right side view
Hi, we need to be able to edit the past feedback information that is shown on the contats view - for this instance the contact has given us 2 feedbacks, but i can only see one result on the contacts card. Please enable this featue to be edited like read more
Reply Idea Contacts & Companies Feedback Surveys
0 upvote
0 Reply
wue on September 03, 2020
Notification on Knowledge base new article or article update
As a user, I can configure to receive notification when a new article is updated or article has been updated in selected categories. use case: I would like to be notified when marketing team has added a new sell sheet, or an update to a process read more
Reply Idea Knowledge Base
101 upvotes
23 Replies
LCLaukkanen
Participant | Diamond Partner
November 27, 2023
As larger companies are using Hubspot´s knowledge page as their internal "Intra" / support channel and creating/adding there even more business criti...read more
LCLaukkanen on November 27, 2023
Hubspot Knowledge base: automatically show the latest article first
When using knowledge page as internal support channel, there is a need to show the latest "Service update" (for exaple) first automatically. At this time you can change the order of the articles manually, but this leads to posibility of human error read more
Reply Idea Knowledge Base
0 upvote
0 Reply
TKilpelänaho on November 06, 2023
Prospecting & Leads-object: Re-assign lead ownership & make it possible to review all open leads
Hi, The new Prospecting tools including the brand new Lead object are really great new features! I just think that before I can consider introducing the leads object to the customers few things need to be enhanced: Lead object owners read more
Reply Discussion Sales
20 upvotes
9 Replies
LCLaukkanen
Participant | Diamond Partner
November 06, 2023
There should also be an option for multiple ownerships / use of the custom owner propety info for contacts - Now the ownership is based on the origin...read more
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