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HLaing
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Member since ‎Jun 10, 2022
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Holly Laing

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HLaing on August 10, 2022
Automatically Assign Conversations - Email consistency
I recently started to utilize automatic assigning for my internal support team, and while the chats allow us to assign based off of availability, the emails don't. This function would be very helpful to be able to ensure that emails are not being mi read more
Reply Idea Conversations
3 upvotes
1 Reply
ROlson on January 04, 2021
Bulk Delete Emails logged
You should have the ability to bulk delete emails logged to the CRM.
Reply Idea Connected Email Contacts & Companies
173 upvotes
47 Replies
HLaing
Member
July 01, 2022
This would be an awsome addition to Hubspot! I'm currently deleting spam emails in my inbox, in which I have 7,000+ of. Through the inbox view I am o...read more
MSJ-15 on April 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
Reply Idea Conversations Workflows
150 upvotes
45 Replies
HLaing
Member
June 10, 2022
Currently the first hour of my day is unassigning tickets from support agents that are not currently working. Most of them are super good about unass...read more
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