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SamBoshier
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Member since ‎Jun 7, 2022
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Sam Boshier

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LBennett7 on August 09, 2024
Adding / changing lifecycle stages
Hi - can I get some thoughts on making changes to the standard lifecycles stages in HubSpot please? We want to be able to differentiate between 'new' leads acquired and leads that already existed within our CRM. One idea we've had is to create 2 mor read more
Reply Discussion Professional
0 upvote
4 Replies
SamBoshier
Participant
August 12, 2024
Hi there, I'd be interested in knowing if you have added any new stages for a a lead when it has been lost. For me it only seems to have 'other' and...read more
MNoris on January 09, 2023
Filters Reports Response Time Tickets- Exclude weekends and Holidays
Interested in understanding better some data about my service team performances I have turned to the reports offered by Hubspot. For example, "Ticket Average Time to first Response over Time". From what I understand, this response time is calculat read more
Reply Idea Dashboards & Reports
21 upvotes
5 Replies
SamBoshier
Participant
July 15, 2024
100% agree. Anyone found a way around this yet??
Solved
SamBoshier on July 15, 2024
Ticket reports excluding weekends in response times
I'm looking for some HubSpot help please..... I am reporting on response times to tickets and time in stage of support pipeline. I want to create a report that excludes weekends as this is currently skewing the data. I have contacted HubSpot help a read more
Reply Discussion Reports
3 upvotes
2 Replies
SamBoshier
Participant
July 15, 2024
Thank you. I found this after posting too. Seems like a basic function that should be out of the box.
Solved
MihaiLove on June 18, 2023
Report that shows agent times that takes into consideration SLA working hours
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
Reply Discussion Professional Reports
6 upvotes
10 Replies
SamBoshier
Participant
July 15, 2024
Hi, Did you get a resolution to this? I am having the same issue.
Solved
efaria on December 28, 2022
First Time to Respond in Working Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
Reply Discussion Enterprise
39 upvotes
10 Replies
SamBoshier
Participant
July 15, 2024
Hi Ellen, Did you get anywhere with this? I am having the same issue and unable to find a solution.
Solved
SamBoshier on July 15, 2024
Ticket reports excluding weekends in response times
I'm looking for some HubSpot help please..... I am reporting on response times to tickets and time in stage of support pipeline. I want to create a report that excludes weekends as this is currently skewing the data. I have contacted HubSpot help a read more
Reply Discussion Reports
3 upvotes
2 Replies
SamBoshier
Participant
July 15, 2024
Thank you. I found this after posting too. Seems like a basic function that should be out of the box.
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