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mattwalsh527
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Member since ‎Jun 1, 2022
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Matthew Walsh

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mattwalsh527 on August 04, 2022
Reply to closed ticket making brand new ticket
Hi everyone, I could not seem to find an option for this: we are ok when customers reply to closed tickets and the ticket opens back up, as long as its within a few days after the ticket was closed. We find that sometimes a customer will like to use read more
Reply Discussion Tickets
4 upvotes
5 Replies
mattwalsh527
Participant
August 04, 2022
Thanks so much Jay, I will take a look at this with my team and reach out with questions.
Solved
mattwalsh527 on August 04, 2022
Reply to closed ticket making brand new ticket
Hi everyone, I could not seem to find an option for this: we are ok when customers reply to closed tickets and the ticket opens back up, as long as its within a few days after the ticket was closed. We find that sometimes a customer will like to use read more
Reply Discussion Tickets
4 upvotes
5 Replies
mattwalsh527
Participant
August 04, 2022
Thanks so much Jay, I will take a look at this with my team and reach out with questions.
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