Adding my voice to this. The report should be in the same order as the ticket pipeline. I believe this is the case for deal reporting, but not ticket...read more
I'd like to request a similar solution. We have clients who simply reply to an old conversation with a new issue. In thier eyes they just reply ...read more
I would like to add my voice to this feature. There should be a different sound played for an incoming livechat. These are important to jump on quick...read more