We use ticket pipeline for illustrating onboarding process for our customers. The onboarding pipeline is made in logical order, which goes from a new client onboarding initiated, to a successful implementation. We would want to see a report in ou read more

Hi, We often have customers replying to an old support email for a new request. When that happens, the old ticket originally attached to that thread is re-opened. What we want is in a simple way to create a new ticket for that conversation, while read more

I'd love to see different alert tones available for forms, revisits, chats, etc., and perhaps something more intense for incoming chats as they can be easy to miss even with all alert types set to on. As I'm often multitasking, the only thing that read more

Submitted on behalf of a customer It would be beneficial if the cards on the Deal Board view could be custom color-coded. This would help users organize their deal performance and understand it at a glance. Other Deal Board customizat read more