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BSherwood
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Member since ‎May 16, 2022
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Bobbie Sherwood

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
198 upvotes
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Member
June 14, 2022
Having this metric available and only calculating it within business hours is a basic need of a support team looking first reply time and time to clo...read more
Solved
Drishtii_ on February 02, 2021
Hi! How do you guys pull reports on first response times to new leads assigned to Sales reps? Ideally, I would want to be able to record the time difference between the lead getting assigned to a rep and the first sales activity (call, email, read more
Participant
May 16, 2022
i also need this
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