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AVinal
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Member since ‎May 16, 2022
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Alejandro Vinal

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AVinal on May 16, 2022
How can we trigger an automatization to change the "status" of a ticket ?
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
Reply Discussion Professional Service
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AVinal
Participant
May 16, 2022
Thank you so much, Karsten! I didn't realize that HubSpot interprets "is known" as "has changed". It has helped me a lot to know that. H...read more
Solved
AVinal on May 16, 2022
How can we trigger an automatization to change the "status" of a ticket ?
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
Reply Discussion Professional Service
0 upvote
2 Replies
AVinal
Participant
May 16, 2022
Thank you so much, Karsten! I didn't realize that HubSpot interprets "is known" as "has changed". It has helped me a lot to know that. H...read more
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