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MHamilton4
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Member since ‎May 12, 2022
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MHamilton4
Member
May 19, 2022
Reply to See what people are typing in chat
Salesforce had this feature as well. It may only offer an extra 30 seconds, but that 30 seconds can be so important to giving a prompt response.
MHamilton4 on May 16, 2022
Allow Chat to Display on Specific Pages
Allow Chat functionality to only display on certain tabs/screens of a companies site. In order to better control chat flow, the ability to limit chat bubble locations would allow us to strategically control inbound chats.
Reply Idea HubSpot Support
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MHamilton4 on May 12, 2022
Proactive outage alerts
A Customer Support ticketing a feature that sends a notification or alert when many tickets are created in a specific timeframe (ex. 100 tickets in 1-2 minutes). For example, if a product goes offline during the off hours the support manager could read more
Reply Idea User Notifications
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