Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their read more

When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more

Hi, I am trying to st up a workflow that creates tasks based on a property selection, For example, If X person selects a property, I would get an specific task. So each property would be tied to a task, however, I am trying to set this up as read more