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CBerwick
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Membre depuis ‎mai 11, 2022
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Catherine Berwick

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Activité

mathew_murphy le Mars 10, 2021
Preventing tickets from being associated with our company instead of the customer
Because of the limited functionality of the e-mail replies in HubSpot, our team temds to reply to tickets using e-mail clients, and also reply to personal mail that should have gone to the support address while CCing the support address. Unfortu Lire la suite
Répondre Discussion Professional
9 Mentions J'aime
11 Réponses
CBerwick
Participant
Août 17, 2022
We're having a similar problem where tickets are getting associated with a company unrelated to the ticket even when no company information is on the...Lire la suite
CBerwick le Août 03, 2022
Duplicate service ticket alert
We want to use the service tickets to track work on customer POs. Occasionally a customer will accidentally submit a PO more than once and we need a way to identify these duplicates. I'd like to see an option to be alerted within a ticket if a c Lire la suite
Répondre Idée Tickets
1 Mention J'aime
1 Réponse
KNault le Juillet 08, 2021
Automatically Find Potential Duplicate Tickets
On the ticket object, it would be helpful if there was functionality that automatically identified any potential duplicate tickets. This would avoid multiple people working on the same request. We previously used Sales Force and an app by Internet Lire la suite
Répondre Idée Tickets
17 Mentions J'aime
8 Réponses
CBerwick
Participant
Juin 22, 2022
Any updates on this issue? We are hoping to move over our order processing tracking into Hubspot but need a way to be alerted if a customer accidenta...Lire la suite
squizzyit le Novembre 21, 2019
Assign a new email to existing ticket
I'd like to be able to associate new emails to our shared inboxes to existing tickets. Currently any email can be created as a ticket with the email content in the activity of the ticket. When a different contact or external party emails information Lire la suite
Répondre Idée Conversations
54 Mentions J'aime
20 Réponses
CBerwick
Participant
Juin 17, 2022
I also found a need for this functionality this morning after sending an email through a ticket but having the response come back as "unassigned" eve...Lire la suite
adamvlaw le Juin 04, 2021
Easy Attach Ticket/Contact/Company/Deal Attachment to an Email
If one of our users attaches an attachment to a ticket/contact/company/deal that we request (i.e. an invoice for a customer), why do I have to download that attachment to my computer and then re-attach it to an email written to the customer in that Lire la suite
Répondre Idée Activity Feed
46 Mentions J'aime
11 Réponses
CBerwick
Participant
Juin 15, 2022
Same here. How attachments work in tickets is causing a lot of inefficiencies for us. We need to have attachments that come through to tickets via fo...Lire la suite
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