Because of the limited functionality of the e-mail replies in HubSpot, our team temds to reply to tickets using e-mail clients, and also reply to personal mail that should have gone to the support address while CCing the support address. Unfortu read more

We want to use the service tickets to track work on customer POs. Occasionally a customer will accidentally submit a PO more than once and we need a way to identify these duplicates. I'd like to see an option to be alerted within a ticket if a c read more

On the ticket object, it would be helpful if there was functionality that automatically identified any potential duplicate tickets. This would avoid multiple people working on the same request. We previously used Sales Force and an app by Internet read more

I'd like to be able to associate new emails to our shared inboxes to existing tickets. Currently any email can be created as a ticket with the email content in the activity of the ticket. When a different contact or external party emails information read more

If one of our users attaches an attachment to a ticket/contact/company/deal that we request (i.e. an invoice for a customer), why do I have to download that attachment to my computer and then re-attach it to an email written to the customer in that read more