Member since ‎May 11, 2022
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Catherine Berwick

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mathew_murphy on March 10, 2021
Because of the limited functionality of the e-mail replies in HubSpot, our team temds to reply to tickets using e-mail clients, and also reply to personal mail that should have gone to the support address while CCing the support address. Unfortu read more
11 Replies
August 17, 2022
We're having a similar problem where tickets are getting associated with a company unrelated to the ticket even when no company information is on more
CBerwick on August 03, 2022
We want to use the service tickets to track work on customer POs. Occasionally a customer will accidentally submit a PO more than once and we need a way to identify these duplicates. I'd like to see an option to be alerted within a ticket if a c read more
1 upvote
1 Reply
KNault on July 08, 2021
On the ticket object, it would be helpful if there was functionality that automatically identified any potential duplicate tickets. This would avoid multiple people working on the same request. We previously used Sales Force and an app by Internet read more
8 Replies
June 22, 2022
Any updates on this issue? We are hoping to move over our order processing tracking into Hubspot but need a way to be alerted if a customer more
squizzyit on November 21, 2019
I'd like to be able to associate new emails to our shared inboxes to existing tickets. Currently any email can be created as a ticket with the email content in the activity of the ticket. When a different contact or external party emails information read more
23 Replies
June 17, 2022
I also found a need for this functionality this morning after sending an email through a ticket but having the response come back as "unassigned" more
adamvlaw on June 04, 2021
If one of our users attaches an attachment to a ticket/contact/company/deal that we request (i.e. an invoice for a customer), why do I have to download that attachment to my computer and then re-attach it to an email written to the customer in that read more
11 Replies
June 15, 2022
Same here. How attachments work in tickets is causing a lot of inefficiencies for us. We need to have attachments that come through to tickets via more
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