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JuanHilario_AVO
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Member since ‎May 11, 2022
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JuanHilario_AVO
Participant
November 16, 2022
Reply to Auto Rotate, ability to mark user as on vacation or sick to remove/skip them in workflow
We need this as well. We have two options - either we manually reassign tickets or we manually remove users from all ticket assignment workflows... ...read more
Solved
JuanHilario_AVO on September 29, 2022
How can I get a CSAT or CES for a specific ticket interaction?
Hubspot allows you to send out surveys automatically to clients via the integrated CES survey after a ticket interaction. Still, I cannot use that option because it sends the survey after any ticket is closed (including internally used tickets) and read more
Reply Discussion
4 upvotes
6 Replies
JuanHilario_AVO
Participant
June 07, 2022
Reply to Delete ticket action in workflow
This would definitely help delete some unwanted tickets.
JuanHilario_AVO
Participant
May 20, 2022
Reply to Workflow - Ability to Create Notes
Agreed. After I send an automatic "Marketing Email" with some information including a Ticket Description, I'd like the system to leave a note with so...read more
JuanHilario_AVO
Participant
May 20, 2022
Reply to Assign Ticket Owner to Associated Conversation
I actually just encountered this problem. It seems rather unfortunate that a Workflow cannot "assign" a conversation to the ticket owner... Hubs...read more
JuanHilario_AVO
Participant
May 18, 2022
Reply to Add CC and BCC capabilities to emails from HubSpot
Agreed. In my case, we want to send Confirmation emails to clients and CC a "confirmations" email inbox.
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