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JuanHilario_AVO
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Member since ‎May 11, 2022
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Juan Hilario

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Activity

nina on March 10, 2017
We have a pretty big sales team and we require them to respond to leads quickly to them being received. If a lead sits without a response for more than 15 minutes we are not doing our work the way we would like. We use a handful of workflows to dist read more
183 upvotes
80 Replies
November 16, 2022
We need this as well. We have two options - either we manually reassign tickets or we manually remove users from all ticket assignment workflows... ...read more
Solved
JuanHilario_AVO on September 29, 2022
Hubspot allows you to send out surveys automatically to clients via the integrated CES survey after a ticket interaction. Still, I cannot use that option because it sends the survey after any ticket is closed (including internally used tickets) and read more
2 upvotes
6 Replies
ATomlins on January 06, 2022
Ability to delete tickets in an automate workflow dependent on ticket name/age/pipeline stage etc. Thanks, Alex
53 upvotes
9 Replies
June 07, 2022
This would definitely help delete some unwanted tickets.
Cherisse on April 19, 2021
We use workflows to automate many tasks we would normally be manually managing. I would like the ability to use workflows to "Create Note" on a Contact and/or Company record. Example 1: Following a training, we provide our clients incenti read more
407 upvotes
129 Replies
May 20, 2022
Agreed. After I send an automatic "Marketing Email" with some information including a Ticket Description, I'd like the system to leave a note with so...read more
Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
May 20, 2022
I actually just encountered this problem. It seems rather unfortunate that a Workflow cannot "assign" a conversation to the ticket owner... Hubs...read more
khughes on April 03, 2017
We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this. Use case 1: We have a registration form set up on our website. When someone registers, they receive an automated email f read more
796 upvotes
241 Replies
May 18, 2022
Agreed. In my case, we want to send Confirmation emails to clients and CC a "confirmations" email inbox.
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