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APacker
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Andrew Packer

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APacker on May 09, 2022
My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation. I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thr read more
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Top Contributor | Partner
May 09, 2022 11:42
I think it would be helpful to compare data for tickets received during service hours and tickets outside of normal business hours. EX: ticket A ...read more
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