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VC3
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Member since ‎May 2, 2022
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Valeria C

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Activity

BarryRadford on October 29, 2021
Feedback Surveys - Invite customers to re-submit
We actively monitor our feedback surveys which are sent out at the end of a support ticket. Where we feel we can add more, have misunderstood a customer or can just generally do better we will re-engage the customer and look to improve the experienc read more
Reply Idea Feedback Surveys
5 upvotes
1 Reply
VC3
Member
March 13, 2024
This feature is basic and should be implemented asap! Adding to say that Hubspot Support has this implemented, and it makes me wonder: are they using...read more
ADzapo on May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
Reply Idea Conversations
58 upvotes
11 Replies
VC3
Member
October 20, 2022
When we contact HubSpot support, this IS possible, please make the feature work for your customers as well1
PamelaSoh on October 08, 2019
Delete or recall a chat message or a user comment in conversations inbox
Currently, it's not possible to delete a user comment or recall a chat message if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid confusion or to have the abilit read more
Reply Idea Conversations
91 upvotes
20 Replies
VC3
Member
May 26, 2022
This feature would be ideal, possibility to delete a chat reply, or even edit it. Crisp has this feature and it helps a lot, especially when making a...read more
JesRichards on July 20, 2017
See what people are typing in chat
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
Reply Idea Conversations
17 upvotes
13 Replies
VC3
Member
May 11, 2022
Crisp has this feature too, and we find it super helpful!
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