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DBolton4
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Member since ‎Apr 27, 2022
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David Bolton

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DBolton4 on May 17, 2022
If I export the knowledge base from Hubspot then reimport it I would expect the import to work. Unfortunately it does not (due to the error "some categories couldn't be imported" on every article. My reason for exporting and reimporting was to t read more
3 upvotes
0 Reply
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aziels on October 29, 2020
Is there a way to create a ticket from an email? I have a HubSpot add-in but it is for sales which creates a contact. I do not have an option to create a ticket directly from an email. Thanks!
0 upvote
3 Replies
Participant
April 27, 2022
Encounted the same issue. Posted as new topic, per support's recommendation: https://community.hubspot.com/t5/Tickets-Conversations/Marking-an-email...read more
DBolton4 on April 27, 2022
When an email to a ticket inbox goes to spam, you can mark it as "not spam" but that action does not create a ticket. Instead the email moves the inbox and is quite easy to lose if you normally monitor tickets from the ticket view. This was also read more
1 upvote
1 Reply
Hall of Famer | Partner
April 27, 2022
Hi @DBolton4 , I agree, this would be a useful feature. The best place for these kinds of suggestions is the HubSpot Ideas section of the co...read more
Brycelbrewer on March 20, 2020
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
86 upvotes
30 Replies
Contributor
July 07, 2022
It will b e avery useful feature to have indeed! We also have several systems with specific knowledge articles, but som egeneric ones like set up...read more
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