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CMinch2
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Member since ‎Apr 27, 2022
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Cameron Minch

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CMinch2 on October 04, 2022
Merging Tickets - Record User
When tickets are merged, it doesn't say who did the merging. When working in big teams, it is really helpful to know who merged a ticket with another one to know who to go back to with questions and/or train them on what should be merged and what sh read more
Reply Idea Tickets
0 upvote
0 Reply
CMinch2 on September 12, 2022
Show ticket description in customer portal
I've contacted support for this and they pointed me to making this Feature Request. I'd love the option for a client to see the original ticket description they submitted in their customer portal that doesn't require me to do this workaround found b read more
Reply Idea Tickets
11 upvotes
3 Replies
CMinch2 on September 01, 2022
Knowledge base - Allow callouts in numbered list
Allow the callouts feature to be embedded inbetween the numbered lists without manually typing out each number for "how to" articles. (Video of what I consider a bug/bad user experience) https://vimeo.com/745560038 I've already contacted s read more
Reply Idea Knowledge Base
0 upvote
0 Reply
CMinch2 on August 31, 2022
Ticket Throughput report - need a standard date axis not associated to a ticket value
I want to make a chart like the one below, but after talking to HS support, this is not currently available as I want to know how many tickets were opened, closed, and left in the specific pipeline each week to track our service improvements overtim read more
Reply Idea Analytics Tools Properties Sales Reporting Tickets
0 upvote
0 Reply
rjonesSolaria on December 02, 2021
Automate record associations in workflows
I'm very excited to have the beta of creating associations and labeling them between records. But it feels incomplete without the ability to associate records via workflows. My use case is something I've been trying to implement with workarounds si read more
Reply Idea Contacts & Companies Deals Workflows
285 upvotes
53 Replies
CMinch2
Member
July 25, 2022
Tacking on that we need to be able to automatically associate a program manager from Company A with Company B's support tickets, so that both Company...read more
CMinch2 on July 06, 2022
Display BCC email contacts in the ticket view
Please display who was bcc'ed onto an email reply in the ticket view. Right now, in order to see this information, I need to track down the conversation in the Conversation Inbox. I want to make sure the messages I previously sent go to the right bc read more
Reply Idea best practices Service Tickets
2 upvotes
0 Reply
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