I think this is possibly simpler than I originally thought. My first approach to this is to ask them to engage with the brand on social media. We ski...read more
I recently started a social media audit for an organization that I will be a temporary social media manager for. Here are some of the steps: 1) I be...read more
Apologies go a long way. I have seen brands apologize to a customer, ask for a direct message so that they can understand what happened, and try to m...read more