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DSwanich9
Participant | Elite Partner
Member since ‎Apr 22, 2022
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Dean Swanich

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DSwanich9 on June 10, 2022
We are trying to trigger an email to those contacts that left a positive/happy CSAT survey to ask if they wouldnt mind leaving a review on an external review platform. However we're not able to associate the email from teh customer service rep read more
0 upvote
5 Replies
Participant | Elite Partner
June 10, 2022
@danmoyle - yes good point. But then why offer automation from the survey tool if its effectively only viable when you have a marekting email ...read more
DSwanich9 on June 10, 2022
We are trying to trigger an email to those contacts that left a positive/happy CSAT survey to ask if they wouldnt mind leaving a review on an external review platform. However we're not able to associate the email from teh customer service rep read more
0 upvote
5 Replies
Participant | Elite Partner
June 10, 2022
@danmoyle - yes good point. But then why offer automation from the survey tool if its effectively only viable when you have a marekting email ...read more
DSwanich9 on June 10, 2022
We are trying to trigger an email to those contacts that left a positive/happy CSAT survey to ask if they wouldnt mind leaving a review on an external review platform. However we're not able to associate the email from teh customer service rep read more
0 upvote
5 Replies
Participant | Elite Partner
June 10, 2022
@danmoyle - yes good point. But then why offer automation from the survey tool if its effectively only viable when you have a marekting email ...read more
Solved
DSwanich9 on May 04, 2022
Hi there, Is there a way to automatically check whether a contact has engaged with a specific email in a specific sequence? We're looking to do a few things for a client based on engaged with the emails in a given sequence, such as score th read more
1 upvote
2 Replies
sbacookie on February 26, 2020
Working across multiple teams with multiple goals sometimes one customer project requires multiple tickets. As you are able to associate a ticket with a deal, company and contact. It could be nice if you were able to associate tickets with other t read more
182 upvotes
55 Replies
Participant | Elite Partner
April 25, 2022
Totally back this idea. We have so many use cases for needing the ability to manage and report on the parent/child relationship of tickets. Has ...read more
Solved
DSwanich9 on April 25, 2022
Hi there, We are looking for a way to track and manage the association between mutliple tickets. We have a use case for builing out a master ticket pipeline, with several sub tickets (under a different ticket pipeline) that make up the component read more
1 upvote
3 Replies
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