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Jeff_Murdoch
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Member since ‎Apr 21, 2022
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MathieuBazelair on March 24, 2020
Currently, chatboxes are filtered by very "simple" filters. The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic. It should be possible to tag a discussion on a notion of theme in order read more
Participant
May 02, 2022
I absolutely agree, we should be able to see more filters directly in the Inbox section, it would be so much easier to manage conversations / tickets...read more
SamhithaP on June 19, 2020
Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navi read more
Member
May 01, 2022
+1 to this feature request. This is a big gap from competitor ticketing solutions that provide customizable labeling of tickets.
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
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Member
April 25, 2022
WE NEED THIS PLEASE!!
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