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GiuliaM
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Member since ‎Apr 21, 2022
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GiuliaM on June 19, 2024
See the ticket history in the ticket page
We recently moved to the new Helpdesk and I noticed the the ticket history is not synced, so the previous tickets of the same contact are not appearing on the right sidebar, they show always 0 (Ticket card). This is a huge limitation for us bec read more
Reply Idea Tickets
17 upvotes
2 Replies
GiuliaM on August 08, 2023
First capital letter in chat
When I am having a chat conversation it would be handy to have the first letter automatically set as a capital letter. This will allow me to be faster and more professional.
Reply Idea Live Chat & Bots
0 upvote
0 Reply
GiuliaM on December 14, 2022
Chatbot options
The intro chatbot shows the question, the multiple options available and then the customer's reply. Showing all the options available is causing very long intro messages and it is very confusing . There is no reason to show all the options (especi read more
Reply Idea Live Chat & Bots
0 upvote
0 Reply
Daniel_Mehlich on March 02, 2022
Feature to auto translate emails
It would be a helpful feature or perhaps a great integration to have an "auto-translating" feature that allows you to auto translate emails
Reply Idea Marketing Emails
14 upvotes
2 Replies
GiuliaM
Member
April 21, 2022
Yes great idea! It would be super useful, I used it on another chat tool
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