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ADzapo
Participante
Membro desde ‎abr 21, 2022
  • Soluções
    0
  • Respostas
    2
  • Avaliações positivas dadas
    14
  • Avaliações positivas recebidas
    64
  • Ideias
    3

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Ana Dzapo

Atividade

ADzapo on Dezembro 29, 2022
Hello HS team, I've noticed a somewhat annoying thing when it comes to managing HS emails. If we're having a conversation with multiple participants, and then someone else replies to us (without including others in the loop), like for example a Leia mais
6 avaliações positivas
0 Respostas
wingydingy on Março 13, 2020
I work for an international company that caters to people that prefer to be emailed to in their own languages. But there is not a way for Hubspot to detect what language the contact prefers right now, unless it's asked in a form. Can Hubspot's Leia mais
27 avaliações positivas
6 Respostas
Participante
Maio 11, 2022
Yes, please, really useful feature! We'd like the system to recognize the customer's browser language and based on that information, to automatical...Leia mais
JesRichards on Julho 20, 2017
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some Leia mais
17 avaliações positivas
13 Respostas
Participante
Maio 11, 2022
Yes, we'd love to have this feature! Sometimes, the reply is clear to us as soon as the customers start typing, so we could already be preparing an a...Leia mais
NAthanaa on Janeiro 18, 2022
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a Leia mais
7 avaliações positivas
7 Respostas
Participante
Maio 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
ADzapo on Maio 10, 2022
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f Leia mais
54 avaliações positivas
10 Respostas
NAthanaa on Janeiro 18, 2022
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a Leia mais
7 avaliações positivas
7 Respostas
Participante
Maio 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
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