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ADzapo
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Miembro desde ‎abr 21, 2022
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ADzapo en Diciembre 29, 2022
Email option Reply to all not available in some cases
Hello HS team, I've noticed a somewhat annoying thing when it comes to managing HS emails. If we're having a conversation with multiple participants, and then someone else replies to us (without including others in the loop), like for example a Leer más
Responder Idea Tickets
6 Me gusta
0 Respuestas
wingydingy en Marzo 13, 2020
Track contact's browser language as web analytics property - for email language segmentation
I work for an international company that caters to people that prefer to be emailed to in their own languages. But there is not a way for Hubspot to detect what language the contact prefers right now, unless it's asked in a form. Can Hubspot's Leer más
Responder Idea Marketing Emails
27 Me gusta
6 Respuestas
ADzapo
Participante
May 11, 2022
Yes, please, really useful feature! We'd like the system to recognize the customer's browser language and based on that information, to automatical...Leer más
JesRichards en Julio 20, 2017
See what people are typing in chat
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some Leer más
Responder Idea Conversations
17 Me gusta
13 Respuestas
ADzapo
Participante
May 11, 2022
Yes, we'd love to have this feature! Sometimes, the reply is clear to us as soon as the customers start typing, so we could already be preparing an a...Leer más
NAthanaa en Enero 18, 2022
Reopen closed chat conversation instead of creating new
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a Leer más
Responder Conversación Free
7 Me gusta
7 Respuestas
ADzapo
Participante
May 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
ADzapo en May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f Leer más
Responder Idea Conversations
58 Me gusta
11 Respuestas
NAthanaa en Enero 18, 2022
Reopen closed chat conversation instead of creating new
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a Leer más
Responder Conversación Free
7 Me gusta
7 Respuestas
ADzapo
Participante
May 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
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