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ADzapo
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Member since ‎Apr 21, 2022
Message
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    16
  • Upvotes Received
    82
  • Ideas
    3

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Activity

ADzapo on December 29, 2022
Email option Reply to all not available in some cases
Hello HS team, I've noticed a somewhat annoying thing when it comes to managing HS emails. If we're having a conversation with multiple participants, and then someone else replies to us (without including others in the loop), like for example a read more
Reply Idea Tickets
11 upvotes
2 Replies
ADzapo
Participant
May 11, 2022
Reply to Track contact's browser language as web analytics property - for email language segmentation
Yes, please, really useful feature! We'd like the system to recognize the customer's browser language and based on that information, to automatical...read more
ADzapo
Participant
May 11, 2022
Reply to See what people are typing in chat
Yes, we'd love to have this feature! Sometimes, the reply is clear to us as soon as the customers start typing, so we could already be preparing an a...read more
ADzapo on May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
Reply Idea Conversations
65 upvotes
12 Replies
ADzapo on May 09, 2022
Creating mandatory and private views
It would be great if the Super Admin can choose which views should be seen in Conversations > Inbox section, and also to allow the agents to create their own personal views to keep track of their cases in a better way. Being able to move the card read more
Reply Idea Custom Objects
2 upvotes
0 Reply
ADzapo
Participant
May 02, 2022
Reply to See who's waiting for response in inbox
Yes, HubSpot team, this is a very important feature for everyone who manages higher volumes of requests. It's really frustrating having to go over te...read more
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