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ADzapo
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Member since ‎Apr 21, 2022
  • solutions
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  • Replies
    2
  • Upvotes Given
    12
  • Upvotes Received
    9
  • Ideas
    2

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Activity

wingydingy on March 13, 2020
I work for an international company that caters to people that prefer to be emailed to in their own languages. But there is not a way for Hubspot to detect what language the contact prefers right now, unless it's asked in a form. Can Hubspot's read more
21 upvotes
6 Replies
Participant
May 11, 2022
Yes, please, really useful feature! We'd like the system to recognize the customer's browser language and based on that information, to automatical...read more
JesRichards on July 20, 2017
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
15 upvotes
12 Replies
Member
May 19, 2022
Salesforce had this feature as well. It may only offer an extra 30 seconds, but that 30 seconds can be so important to giving a prompt response.
NAthanaa on January 17, 2022
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a read more
3 upvotes
7 Replies
Community Manager
May 10, 2022
Thank you, @ADzapo ! You too 🙂 I'll add your idea here so other community members can upvote it as well: https://community.hubspot.com/t5/Hub...read more
ADzapo on May 10, 2022
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
6 upvotes
1 Reply
Member
May 10, 2022
Estaría increíble que nos llegaran las conversaciones de Instagram DM como lo hace Facebook a su bandeja de entrada, así todo lo tendríamos en un mis...read more
NAthanaa on January 17, 2022
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a read more
3 upvotes
7 Replies
Community Manager
May 10, 2022
Thank you, @ADzapo ! You too 🙂 I'll add your idea here so other community members can upvote it as well: https://community.hubspot.com/t5/Hub...read more
ADzapo on May 09, 2022
It would be great if the Super Admin can choose which views should be seen in Conversations > Inbox section, and also to allow the agents to create their own personal views to keep track of their cases in a better way. Being able to move the card read more
1 upvote
0 Reply
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