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NielsvC
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Member since ‎Apr 19, 2022
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Niels van Caulil

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NielsvC
Member
October 22, 2024
Reply to Chat Rep Availability Reporting
@JPitcher and @sironcesar Thank you both for your detailed explanation! I just followed your steps and thought I was there but then when testing...read more
NielsvC
Member
October 21, 2024
Reply to Chat Rep Availability Reporting
@sironcesar That sounds really good, any chance you can share the workflow setup?
NielsvC on September 16, 2022
Automated filter options Inbox, emails to specific folders
Hi, We would love to be able to use a pretty common email tool. Which is making folders on which you can have incoming mail automaticly sorted into. To keep an overview in the e-mail inbox. Currently you are able to make "views" on converstation o read more
Reply Idea Conversations
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NielsvC
Member
April 22, 2022
Reply to Chat Rep Availability Reporting
@cdewey22 Just a page of logs for everyone in selected inbox. Everytime someones sets themselves to online -> on the list with name of agent + d...read more
NielsvC
Member
April 19, 2022
Reply to Post Chat Survey
Hi @SabariRam , It works great, but I'm missing the options to filter on agent. Also when exporting to Excel it doesn't include the agents, therefo...read more
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