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BenGale
Colaborador(a)
Membro desde ‎abr 17, 2022
  • Soluções
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  • Avaliações positivas recebidas
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Ben Gale

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BenGale on Julho 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget Leia mais
0 avaliações positivas
4 Respostas
Colaborador(a)
Agosto 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale on Julho 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget Leia mais
0 avaliações positivas
4 Respostas
Colaborador(a)
Agosto 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale on Julho 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leia mais
4 avaliações positivas
5 Respostas
Colaborador(a)
Julho 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leia mais
Brandonbaker on Setembro 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leia mais
108 avaliações positivas
46 Respostas
Colaborador(a)
Julho 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
BenGale on Julho 20, 2022
When you are on the ticket board and you click on a card, it opens the preview drawer to the left with details about the ticket. It would be useful if this also showed the open conversations as this is often where I need to be going. When you a Leia mais
0 avaliações positivas
0 Respostas
BenGale on Julho 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leia mais
4 avaliações positivas
5 Respostas
Colaborador(a)
Julho 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leia mais
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