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BenGale
Colaborador
Miembro desde ‎abr 17, 2022
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    6
  • Me gusta otorgados
    6
  • Me gusta recibidos
    4
  • Ideas
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BenGale en Julio 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget Leer más
0 Me gusta
4 Respuestas
Colaborador
Agosto 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale en Julio 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget Leer más
0 Me gusta
4 Respuestas
Colaborador
Agosto 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale en Julio 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leer más
Colaborador
Julio 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leer más
Brandonbaker en Septiembre 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leer más
112 Me gusta
46 Respuestas
Colaborador
Julio 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
BenGale en Julio 20, 2022
When you are on the ticket board and you click on a card, it opens the preview drawer to the left with details about the ticket. It would be useful if this also showed the open conversations as this is often where I need to be going. When you a Leer más
0 Me gusta
0 Respuestas
BenGale en Julio 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leer más
Colaborador
Julio 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leer más
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