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BenGale
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Miembro desde ‎abr 17, 2022
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BenGale en Julio 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leer más
Responder Conversación Notifications Tickets
5 Me gusta
5 Respuestas
BenGale
Colaborador
Julio 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leer más
sebavicto en Marzo 02, 2017
Default email address for sending from CRM
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on Leer más
Responder Idea Connected Email
452 Me gusta
189 Respuestas
BenGale
Colaborador
Julio 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
BenGale en Julio 20, 2022
Show Conversations in Ticket Preview
When you are on the ticket board and you click on a card, it opens the preview drawer to the left with details about the ticket. It would be useful if this also showed the open conversations as this is often where I need to be going. When you a Leer más
Responder Idea Conversations Tickets
1 Me gusta
0 Respuestas
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BenGale en Julio 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leer más
Responder Conversación Notifications Tickets
5 Me gusta
5 Respuestas
BenGale
Colaborador
Julio 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leer más
Resuelta
BenGale en Julio 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leer más
Responder Conversación Notifications Tickets
5 Me gusta
5 Respuestas
BenGale
Colaborador
Julio 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...Leer más
YiRui_Chua en Febrero 18, 2021
Allowing ticket properties in contact workflow
Hi! Writing this for a customer here. When a ticket changes stages, there will be times when different emails need to be sent out to different stakeholders. Currently under ticket automation, we only allow emails to be send out to all contacts asso Leer más
Responder Idea Workflows
77 Me gusta
18 Respuestas
BenGale
Colaborador
Julio 14, 2022
Yes this would be useful. It already seems backwards that I need to mark them as marketing contacts to be able to just send them an email automatical...Leer más
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