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BenGale
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Member since ‎Apr 17, 2022
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BenGale on July 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w read more
Reply Discussion Notifications Tickets
5 upvotes
5 Replies
BenGale
Contributor
July 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...read more
sebavicto on March 02, 2017
Default email address for sending from CRM
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on read more
Reply Idea Connected Email
452 upvotes
188 Replies
BenGale
Contributor
July 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
BenGale on July 20, 2022
Show Conversations in Ticket Preview
When you are on the ticket board and you click on a card, it opens the preview drawer to the left with details about the ticket. It would be useful if this also showed the open conversations as this is often where I need to be going. When you a read more
Reply Idea Conversations Tickets
1 upvote
0 Reply
Solved
BenGale on July 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w read more
Reply Discussion Notifications Tickets
5 upvotes
5 Replies
BenGale
Contributor
July 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...read more
Solved
BenGale on July 18, 2022
Slow Ticket Owner Notifications
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w read more
Reply Discussion Notifications Tickets
5 upvotes
5 Replies
BenGale
Contributor
July 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...read more
YiRui_Chua on February 18, 2021
Allowing ticket properties in contact workflow
Hi! Writing this for a customer here. When a ticket changes stages, there will be times when different emails need to be sent out to different stakeholders. Currently under ticket automation, we only allow emails to be send out to all contacts asso read more
Reply Idea Workflows
77 upvotes
18 Replies
BenGale
Contributor
July 14, 2022
Yes this would be useful. It already seems backwards that I need to mark them as marketing contacts to be able to just send them an email automatical...read more
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