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BenGale
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Member since ‎Apr 17, 2022
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Ben Gale

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BenGale on July 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget read more
0 upvote
3 Replies
Contributor
August 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale on July 21, 2022
I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it. I need to be able to see if there are any unread messages when I load the widget read more
0 upvote
3 Replies
Contributor
August 31, 2022
I'm looking for a way to find out an unread count on page load, rather than listening for changes.
BenGale on July 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w read more
Contributor
July 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...read more
Brandonbaker on September 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
71 upvotes
24 Replies
Contributor
July 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
BenGale on July 20, 2022
When you are on the ticket board and you click on a card, it opens the preview drawer to the left with details about the ticket. It would be useful if this also showed the open conversations as this is often where I need to be going. When you a read more
BenGale on July 18, 2022
It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w read more
Contributor
July 21, 2022
I've noticed if multuple get assinged to me in quick succession, over the course of a few minutes, the notifcations bundle together. Is this what...read more
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