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MCabreraBonifaz
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Member since ‎Apr 14, 2022
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Michelle Cabrera-Bonifaz

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MCabreraBonifaz on June 15, 2022
Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more
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Recognized Expert | Partner
June 17, 2022
Hey @MCabreraBonifaz And thank you @kvonloesecke The approach could be rather simple: Listen for the conversation to start ...read more
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MCabreraBonifaz on April 14, 2022
Sometimes when getting customer emails, the same customer will contact us through 2 separate emails. How do I combine not only the emails they use but the conversations and emails from both emails/contacts into one?
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Solved
MCabreraBonifaz on April 14, 2022
Sometimes when getting customer emails, the same customer will contact us through 2 separate emails. How do I combine not only the emails they use but the conversations and emails from both emails/contacts into one?
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