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MCabreraBonifaz
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Member since ‎Apr 14, 2022
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Michelle Cabrera-Bonifaz

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MCabreraBonifaz on June 15, 2022
Having Timed Chat Actions
Hello! I have been working on our chat flow, and one thing our team noticed in the first edition is many users would be led to a different page (the knowledge base articles) and forget or abandon the chat. We found it difficult to collect data bec read more
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Solved
MCabreraBonifaz on April 14, 2022
Combining 2 Separate Contacts
Sometimes when getting customer emails, the same customer will contact us through 2 separate emails. How do I combine not only the emails they use but the conversations and emails from both emails/contacts into one?
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MCabreraBonifaz
Participant
April 18, 2022
I see, thank you for your help!
Solved
MCabreraBonifaz on April 14, 2022
Combining 2 Separate Contacts
Sometimes when getting customer emails, the same customer will contact us through 2 separate emails. How do I combine not only the emails they use but the conversations and emails from both emails/contacts into one?
Reply Discussion
0 upvote
2 Replies
MCabreraBonifaz
Participant
April 18, 2022
I see, thank you for your help!
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