Member since ‎Apr 13, 2022
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Caroline Theobald

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CTheobald on May 27, 2022
I have created a Customer Object, Location. There are fields in the Object that we need for reporting purposes. This now appears on the righthand side bar but until a ticket is created and saved it can't be used whilst the ticket is open. Therefore read more
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Member | Partner
May 28, 2022
You could either create a new Location every time the ticket is created and associate it through the Workflow builder. If it is a 1 Location to many more
CTheobald on April 13, 2022
Hi, We would like to to be able to create Topics with a drop down list of options and when one of those options is chosen it allows an agent to choose a sub topic associated with that Topic . The topic therefore will determine the list of Sub T read more
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