Profile

PHoward7
Member
Member since ‎Apr 12, 2022
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    2
  • Upvotes Received
    2
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Philip Howard

This user hasn't created a bio yet. Edit your own profile here!

Activity

PHoward7 on April 22, 2022
Ability to trigger knowledge base articles when a new ticket is created in the support pipeline.
Is there a way to trigger knowledge base articles with an autoresponder when someone emails into support? Essentially, when someone emails support@domain.com needing to update their billing info it could trigger a knowledge base article on how to read more
Reply Discussion
2 upvotes
1 Reply
PHoward7 on April 22, 2022
Auto Respond With Knowledge Base Articles Based On Certain Keywords In Emails.
To help service clients I think it would be a great tool/feature to have the ability to trigger knowledge base articles based on keywords when clients email support inboxes. This helps with support avoidance for simple questions that can be answered read more
Reply Idea HubSpot Support
0 upvote
0 Reply
Solved
PHoward7 on April 12, 2022
Having A Hard Time Creating A Report To Calculate The Number Of Interactions Per Ticket
Hey HS Community, Trying to create a report that calculates the number of interactions/emails per closed ticket. Any tips and tricks will be helpful.
Reply Discussion
0 upvote
1 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.