Profile

AToikka
Participant
Member since ‎Apr 7, 2022
Message
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    2
  • Upvotes Received
    18
  • Ideas
    3

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Artturi Toikka

This user hasn't created a bio yet. Edit your own profile here!

Activity

AToikka on March 11, 2024
Customers unable to add cc's in customer portal tickets
Hello, Currently the customer portal doesn't allow customers to add CC's in tickets. This would be needed quite urgently for our company to take the Customer portal in use in full scale. Only way for customers to add cc's on tickets is by ad read more
Reply Idea Tickets
15 upvotes
1 Reply
AToikka
Participant
March 13, 2024
Hi, Today I noticed a topic closely related to this. Assume there's a collaborator (CC) added to a ticket via email. If customer later decides to a...read more
deafwood on January 30, 2024
Default FROM email address based on pipeline
Issue: I have several deal pipelines based on various products, and I have agents who monitor those deals across all pipelines. When an agent sends an email within a deal, the FROM email address always defaults to an email address based on that read more
Reply Idea Deals
2 upvotes
1 Reply
AToikka
Participant
March 11, 2024
Hello, We have a setup where we've connected 4 emails and one customer portal form to a channel. All the emails are connected to separate pipelin...read more
AToikka on March 11, 2024
Customers unable to add cc's in customer portal tickets
Hello, Currently the customer portal doesn't allow customers to add CC's in tickets. This would be needed quite urgently for our company to take the Customer portal in use in full scale. Only way for customers to add cc's on tickets is by ad read more
Reply Idea Tickets
15 upvotes
1 Reply
AToikka
Participant
March 13, 2024
Hi, Today I noticed a topic closely related to this. Assume there's a collaborator (CC) added to a ticket via email. If customer later decides to a...read more
AToikka on March 11, 2024
Auto-association of tickets to other objects with respect to similar properties
Hello, I would like to auto-associate our service tickets to one of our custom objects (Related systems). The association should be done with respect to matching properties: System number (in Tickets) and System ID (in custom object). Currently thi read more
Reply Idea Tickets
0 upvote
0 Reply
AToikka on February 21, 2024
Calling channel to forward inbound calls for multiple cell phones
Hello, our company is looking to setup a 24/7 call-in channel for our customers. We want the calls to one number to be routed to different people during different times of the day. Currently in Hubspot it's possible to build a setup in whic read more
Reply Idea Calling
2 upvotes
0 Reply
Solved
AToikka on April 07, 2022
Multiple forms for customer portal
I would like to have multiple forms for my customer portal (different forms for different kind of help topics). So that customer could choose form that describes their need for help the best. Apparently it is currently possible to have only one form read more
Reply Discussion
1 upvote
7 Replies
AToikka
Participant
April 11, 2022
Thanks for the answer @Olivia_Bagnall ! I see what you mean. So depending on the 'Ticket type' form would have conditional questions. And I assume ...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.