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SStatham
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Member since ‎Apr 1, 2022
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Sam Statham

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Activity

DigitaWeb on January 10, 2020
Ticket name management
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
Reply Idea Conversations Tickets
59 upvotes
19 Replies
BDecker
Member
May 25, 2022
Correct me if I'm wrong, but I believe the solution to this is to create a workflow for your tickets based on any of the ticket properties that exist...read more
AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
63 upvotes
17 Replies
NielsvC
Member
April 22, 2022
@cdewey22 Just a page of logs for everyone in selected inbox. Everytime someones sets themselves to online -> on the list with name of agent + d...read more
MZ1 on May 21, 2020
Limiting # of Chats While Active
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
Reply Idea Conversations
52 upvotes
21 Replies
SStatham
Member
April 01, 2022
I have never know a chat application without the ability to limit chats. This would be an excellent feature. This relieves the pressure from our agen...read more
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