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DStupienski
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Member since ‎Mar 31, 2022
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Duane Stupienski

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NatHiggins on February 09, 2021
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
288 upvotes
85 Replies
Member
July 05, 2022
Yes please to this important efficiency/customer service change.
ECMAdvisor on April 09, 2020
BEHAVIOR: The expected behavior for merging tickets creates a brand new ticket and all the data from two tickets are merged into the new ticket. Old ticket information is removed. PROBLEM: After the merge, users are no longer able to search f read more
31 upvotes
18 Replies
Member
March 31, 2022
If I was younger, I might write something similar to SMCNULTY above.....but, to be neutral......we need this pretty basic functionality. Being an En...read more
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