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HOstrowski
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Member since ‎Mar 29, 2022
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  • Upvotes Given
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  • Upvotes Received
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Heidi Ostrowski

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Activity

RCandianoSUW on October 06, 2021
Adding Ticket Number & Custom Field to Ticket Reply Email Subject Line
It would be greatly appreciated it we could add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it helps our customers (and reps) track open tickets. Currentl read more
Reply Idea Conversations Custom Objects Tickets
4 upvotes
1 Reply
HOstrowski
Participant
August 03, 2023
This feature would be very helpful to automate the ticket number into the subject line of emails when corresponding with users. Where is this on the...read more
JimMartin62 on April 09, 2021
Need to enable some type of captcha on ChatBots
We turned on our ChatBot the other day and now we are getting a ton of spam coming in through it that we cannot control the same way that we control inputs to CTAs/Forms via the captcha we have there. I have seen examples of where a form /captcha a read more
Reply Idea Live Chat & Bots
44 upvotes
25 Replies
HOstrowski
Participant
July 25, 2023
Yes, its surprising this basic feature is not available on chat bots yet. Please consider it.
Solved
HOstrowski on July 25, 2023
KB chat bot and spam
Can we enable captcha or other spam reducing mechanisms on chat bots? We use the knowledge base interactive bot.
Reply Discussion Chat
0 upvote
1 Reply
HOstrowski on April 27, 2023
KB chat bot CTA button location
We have a single page web app. We would like to implement the kb chat bot into the app. We have dialog modals that slide up in the lower right corner. We would like to have some flexibiity to place the KB chat bot CTA on the screen location that read more
Reply Idea Chat
0 upvote
0 Reply
sbacookie on February 26, 2020
Associate tickets with other tickets
Working across multiple teams with multiple goals sometimes one customer project requires multiple tickets. As you are able to associate a ticket with a deal, company and contact. It could be nice if you were able to associate tickets with other t read more
Reply Idea Tickets
182 upvotes
57 Replies
HOstrowski
Participant
April 05, 2023
This has been a top request for us also. Where is this on the HubSpot roadmap?
HOstrowski on January 17, 2023
Transactional Email API
Team would like to have our product application domain allowlisted in order to test the Transactional Email API in lower environments between a HubSpot test-dev account and our product's lower environments. While we understand security proto read more
Reply Idea Marketing Emails
0 upvote
0 Reply
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