Liana24

JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

(She/her)

Participant | Elite Partner

Member since

Message

solutions
0
Replies
3
Upvotes Given
3
Upvotes Received
7
Ideas
0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

Friends list is empty

Liana Cuta

This user hasn't created a bio yet. Edit your own profile here!

Activity

Destin on January 23, 2023

First "big" actions inbound

Hello everybody, I am new in this community and I am so happy to discover you. I am just hired like Managing Director of Sales in Fintech company. We are two societies like that in the local market but our competitor is most visible than us since 5 read more

Reply Discussion waiting for your response

6 upvotes

2 Replies

Liana24

Participant | Elite Partner

January 25, 2023

Hello, Congrats for the new job! I think I'll need more details in order to give you proper advice but it's always good to start with creating/ refre...read more

Capo on December 20, 2022

Introduction & HubSpot for Customer Success Teams

Hi @ All! John Caponigro, aka Capo, from Waymark here. I lead our Customer Success Team and am looking forward to diving more into Hubspot to add efficiencies to our process and achieving calm scale, with greater customer satisfaction, for read more

Reply Discussion

0 upvote

2 Replies

Liana24

Participant | Elite Partner

December 21, 2022

Hello @Capo , I would say KB with video content (which I see you already do) and using the CS Surveys from HS - NPS, CSAT etc. We use this kin...read more

Rickey33Payne1 on November 30, 2022

Best Practices for Account Management/Customer Success pipelines

Our Account Manager/Customer Success team has to maximize our customer's use of our services. Unlike a typical sales pipeline, this pipeline doesn't end once the customer agrees/pays or the service/product has been delivered. Any best practices read more

Reply Discussion

1 upvote

13 Replies

Liana24

Participant | Elite Partner

December 07, 2022

Hello, Usually we have 2 pipelines, one for sales and one for customer success and we use a WF to connect them and we use an alignment dashboard rep...read more

View latest posts