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GUmuhoza
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Member since ‎Mar 25, 2022
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Gisele Umuhoza

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MSJ-15 on April 20, 2021
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
150 upvotes
45 Replies
Member
June 21, 2022
The Inbox tool doesn't make sense without this feature, it's a lot of manual work and we lose effiency
SmartMoving on August 23, 2021
We have our support email connected to a common inbox in HubSpot (Conversations -> Inbox). We regularly have third-party vendors (Not customers) send us questions as we onboard our mutual accounts. Once we reply to their conversation, there i read more
3 upvotes
3 Replies
Member
March 25, 2022
Apparently you can upvote the idea here and the product team will get notified
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