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RCunico
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Member since ‎Mar 22, 2022
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Riccardo Cunico

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RCunico on April 06, 2022
Problem - Can't send an email to my conversation inbox
We built a conversation inbox to manage all the technical requests. But we are facing a problem: Some of our customers are not able to reply to us or send us an email. They receive the message below. Is this problem caused by Hubspot settings? read more
Reply Discussion Conversations
0 upvote
1 Reply
TiphaineCuisset
Community Manager
April 07, 2022
Hi @RCunico Thank you for reaching out! I can see you had a ticket opened with a colleague from the technical support team, now closed...read more
RCunico on March 31, 2022
Conversation Inbox - Automatically assign conversations
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. W e would like to have the option to assign the conversation to a C read more
Reply Idea Conversations
0 upvote
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RCunico on March 31, 2022
Conversation Inbox - Automatically assign conversations
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. W e would like to have the option to assign the conversation to a C read more
Reply Discussion
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
March 31, 2022
Hi @RCunico , No need to post this multiple times. I'd recommend posting this in the HubSpot Ideas section of the community. Requests in...read more
Solved
RCunico on March 31, 2022
Conversation Inbox - Automatically assign conversations
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. W e would like to have the option to assign the conversation to a C read more
Reply Discussion
1 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
March 31, 2022
Hi @RCunico , I agree, this would be a useful feature to have. I'd recommend posting this in the HubSpot Ideas section of the community. Req...read more
basil on August 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H read more
Reply Idea Conversations
68 upvotes
20 Replies
RCunico
Member
March 22, 2022
@cdewey22 We have the same problem! We need to be able to route to customer service members of our team who are not the owner!
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